Contact Centre
Our Contact Centre Division
Understanding Your Business:
Each Contact Centre is unique. When we partner together, we believe that by truly understanding your goals and requirements, we can forge a partnership that drives mutual success. Our collaborative approach ensures we're aligned with your vision, culture, and business objectives.
Contact Centre Recruitment:
Recruitment Heroes specialises in delivering recruitment solutions for every aspect of the contact centre industry. From customer service representatives to managerial roles, we're fully equipped to fill positions across contact centres of all sizes, through our network of freelance Recruitment Heroes. Our heroes have honed their skills for no less than four years before joining us, and we think that is so important we wrote a whole page on what it takes to become a Recruitment Hero!
Our recruitment process…
Ever wondered how superheroes recruit their allies? Our recruitment process is designed to be as heroic as possible. Here's how it works:
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We start by summoning our superhero team to meet with you and discuss your staffing needs, company culture, and recruitment goals. This allows us to gain a thorough understanding of your requirements and develop a customised recruitment strategy.
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Using our extensive network, advanced technology, and a touch of superhero, we identify and attract top talent that meets your criteria, ensuring that only the best candidates answer the call.
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With our superhuman instincts, we carefully screen and evaluate candidates to ensure they possess the skills, experience, and cultural fit required for your business.
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We coordinate heroic interviews between you and the shortlisted candidates, providing guidance and support throughout the selection process to ensure that only the greatest of candidates make it to your team.
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Once a candidate is selected, our mission doesn't end there. We assist with the offer negotiation and onboarding process, ensuring a smooth transition for both the candidate and your organisation. Our aftercare programme ensures ongoing support and guidance, delivering long-term success and victory for all parties involved.
Comprehensive Coverage:
Our Contact Centre team of dedicated heroes excel in recruiting for a huge range of roles, including customer service agents, technical support representatives, sales associates, email specialists, and quality assurance analysts. It doesn’t matter whether you're in London, Birmingham, Manchester, or anywhere else in the UK, we have the capability and experience to find the right people for your business.
Personalised Solutions:
We understand that each contact centre presents its own set of challenges. That's why we take a personalised approach, matching candidates with the skills, experience, and personality traits that align perfectly with your business needs.
Industry Insights:
With extensive experience in the recruitment industry, our Contact Centre Team brings a deep understanding of the contact centre sector. We stay up to date with industry trends and best practices, ensuring superb recruitment outcomes for you, our client.
Client Testimonials
Kelly
“We faced a specific challenge in finding a recruitment agency that truly understood our unique needs and values. Recruitment Heroes approached us to support and from our initial engagement, it was clear that they were different.
Alisha, our Managing Consultant, took the time to understand not just the skills we were looking for, but also the personality and cultural fit we desired. Her approach led to outstanding results. Alisha was able to identify candidates who were not only qualified on paper but also aligned with our ethos. This level of understanding and dedication made the recruitment process smooth and efficient.
One particular instance stands out during our engagement with Recruitment Heroes. When I returned from maternity leave and needed to ramp up recruitment quickly, Alisha stepped in without hesitation. She swiftly sourced high-quality candidates, ensuring that we didn't compromise on quality despite the urgency. The majority of the candidates placed by Alisha have not only excelled in their roles but have also progressed within our organisation.
Alisha's expertise in our industry was evident throughout our partnership. She took the time to understand our business inside out, ensuring that every candidate she presented was an ideal fit. Her genuine care for both clients and candidates sets Recruitment Heroes apart.
Their commitment to excellence and consistent delivery of quality make them a trusted partner. I would highly recommend Recruitment Heroes to anyone seeking recruitment solutions. They truly go above and beyond every single time.”
Seamless Integration:
Our mission is to act as an extension of your recruitment team, facilitating a seamless transition between your business and your newest hires. Whether you're expanding your team or enhancing existing capabilities, Recruitment Heroes is your dedicated partner every step of the way.
Connect with Us:
Ready to elevate your contact centre team? Partner with Recruitment Heroes for tailored recruitment solutions that drive success. Reach out today and discover the difference our dedicated team can make to your business.
Contact Us
Whether you're seeking to join forces with our league of Recruitment Heroes or simply wish to share your quest for talent, fear not, for this is where your message will be heard, simply complete this contact form and one of our heroes will be in touch.